WARRANTY POLICY
◎ Our company offers a one-year warranty for struts and management, and any additional purchases or upgrades do not extend the warranty period.
◎ If you have any issues, please contact the purchasing dealer first to expedite the overall process.
◎ Please keep the purchase details properly to ensure your warranty rights. Otherwise, the warranty will be calculated based on the manufacturing date (second-hand resale items are not eligible for warranty).
◎ When applying for warranty items, please send back the product to Up Air Retailer first. We will not dispatch any warranty items until we receive your product.
◎ Buyers applying for warranty items are responsible for the round-trip shipping costs. Up Air Retailer can arrange pickup and delivery services.
◎ Products that undergo repairs, modifications, or disassembly without authorization from the headquarters will lose their warranty eligibility. If you have any questions, please contact the purchased retailer.
◎ Products within the warranty period enjoy free testing. For products outside the warranty period sent back to the headquarters for testing and repair, testing fees may be charged depending on the situation.
◎ Before applying for a warranty replacement, please contact the original point of purchase and provide your receipt to expedite the application process.
◎ Buyers are responsible for all duties and shipping costs associated with the exchange service.
◎ Upon receiving the warranty item, it will take approximately 14-21 business days for testing and repairs before it is shipped back. Expedited services are available at an additional cost.